If you're on this page, you've most likely had this error message appear whilst trying to do a mass import or update.

We're here to help.

There are a few reasons this might happen when you try to do a mass import, here are a few:

"This email already exists"

• This means that there are duplicates within the field specified, and as you can't have duplicate emails in our system, it makes the spreadsheet invalid.

"The email must be a valid email address"

• This suggests that there is an error somewhere within that field. Common mistakes include:
  • Unintentional spaces
  • Excess/missing letters or special characters being present

"The _____ field is required"

• This means that you have not given a value for that field, in that row, for what is a required field, so the spreadsheet is invalid as it cannot be accepted.

We hope this has helped :)