The welcome email is the email delegates will receive either when they’ve successfully registered for your event or when you decide to send it out to your delegates.

First, head over to the name of your conference on the left hand side and scroll down to “Configuration”. Then find “Registration Settings” and click into it.

This will take you to this page:

Whilst you’re here, you can choose whether you want your delegates to log in with an OTP (one-time passcode), a key (a six digit key unique to each delegate), or a password.

OTP - In the first app/web portal screen, the delegate is asked to enter the email address they registered with. An email will then be sent to them containing a six-digit key for them to put into the field prompting them for it, in the app/web portal. Once the delegate has logged in, they will remain logged in until the next time they log out manually.

Key - This key is sent out to each delegate with their welcome email (the email they receive once their application has been accepted and they are able to access the app/web portal). If you choose this option, the first screen in the app/web portal will only ask for that key, and that is all that a delegate would need to log in.

Now onto the part you’re here for:

If you scroll down a tiny bit from there, you will see this. This is where you configure your welcome email.

You can choose whether you want this email to be sent as soon as a delegate registers or not. E.g. Some companies like to give their delegates a 2-week window in which they can register, afterwards they send the email to all the registered delegates at once.